Transforming back office operations
Frontline.ai deployed across back office of a large financial organization
Transforming back office operations
Frontline.ai deployed across back office of a large financial organization
context
Back office function with long SLAs due to inefficient workforce planning
Inaccurate forecasts and un-optimized capacity planning of a large workforce led to long SLAs of 3 - 4 days, while handling complex regulatory and risk challenges at a large financial organization’s back office
outcome
Mid-range and Capacity Planning solutions reduced costs, improved service level and increased productivity
25-30%
Cost reduction through optimized hiring and scheduling
15-25%
Improvement in service level
10-15%
Productivity increase
solution
Deployed Mid-range and Capacity Planning solutions
Enabling back office function to achieve a 15-20% productivity boost, and reducing SLAs from 3-4 days to ~4 hours.
current state
Sample Week
~950
FTE to support client demand
optimized scenario 1
Optimized Fixed
Fixed monthly schedules with no part-time workers
~810
FTE to support client demand
~15%
Productivity Unlock
optimized scenario 2
Optimized + Flex
Flexible weekly schedules with ability to staff part-time workers
~760
FTE to support client demand
~20%
Productivity Unlock
1 of 3
Simulations within the Capacity Planning solution identified opportunity to drive 15% productivity improvement by cross-training some of the workforce
See Frontline.ai solutions in action