Transforming residential installation and maintenance services
Frontline.ai deployed across 30k+ customer service technicians
Transforming residential installation and maintenance services
Frontline.ai deployed across 30k+ customer service technicians
context
Reactive and manual capacity planning and performance management processes driving poor utilization across the workforce
Capacity planning manually created and adjusted throughout planning process driving significant idle time; performance management highly variable across managers driving variance in technician performance
outcome
Capacity Planning, Employee Coach, and Supervisor Coach solutions increased productivity and reduced costs
10-20%
Additional capacity generated
30%
Reduction in overall field force
10-15%
Improved utilization
solution
Deployed Capacity Planning solution
Improving schedules to reduce idle time and drive productivity
Historical schedule distribution
44%
Customer-facing Time
15%
Break & Huddle Time
41%
Unassigned & Non-job Work Time
Schedule with digital schedule optimizer
65%
Customer-facing Time
17%
Break & Huddle Time
18%
Non-job Work Time
Deployed Employee Coach and Supervisor Coach
Improving employee performance with AI-powered insights and coaching suggestions
Coaching dashboard
- 360° view on team and individual performance
- Intuitive & engaging interface
- Highly flexible & customizable
Smart AI coach
- AI-powered personalized coaching, nudges & learning journeys
- At-a-glance view performance
- Machine learning means recommendations improve over time
See Frontline.ai solutions in action